Delivery Policy

Chokhi Namkeen & Snacks - Authentic Homemade Flavors from India > Delivery Policy

CHOKHI NAMKEEN & SNACKS INDIA PRIVATE LIMITED
CIN: U56102DL2026PTC461305

At Chokhi Namkeen & Snacks India Private Limited, we aim to deliver fresh and quality namkeen & snack products to our customers in a timely manner. This Delivery Policy outlines our shipping and delivery process.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • You will receive order confirmation and dispatch details via email or SMS.

Shipping & Delivery Timeline

  • Orders are delivered through trusted third-party courier partners.
  • Estimated delivery time is 3–7 business days, depending on your delivery location.
  • Delivery timelines are indicative and may vary due to factors beyond our control.

Delivery Coverage

  • We currently deliver across India.
  • Delivery to certain remote or non-serviceable pin codes may take additional time or may not be available.

Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
  • Any promotional free-shipping offers will be subject to specific terms and conditions.

Delivery Attempts

  • Courier partners will make multiple delivery attempts.
  • If delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the package, re-delivery or return charges (if any) will be borne by the customer.

Damaged or Tampered Packages

  • Please do not accept any package that appears damaged, opened, or tampered with.
  • If accepted, the issue must be reported within 24 hours of delivery along with clear photos of the package and product.

Delays in Delivery

We are not responsible for delivery delays caused by:

  • Courier partner issues
  • Natural disasters, strikes, or public holidays
  • Government restrictions or unforeseen circumstances

Incorrect Address

  • Customers are responsible for providing a complete and accurate delivery address.
  • We are not liable for non-delivery or delay due to incorrect or incomplete address details.

Contact Information

For delivery-related queries, please contact us:

📧 Email: support@chokhi.store
📞 Phone: +91 88 00 935 339
🌐 Website: https://chokhi.store/